Refund policy

Returns & Refunds

We hope you love your Zest Street order, but if something isn’t right, please get in touch and we’ll do our best to help.

Before returning anything, please email us at mailus@zeststreet.co.uk so we can advise you on the best way to send your order back.

Changed your mind?

If you’ve ordered online and change your mind, please let us know within 14 days of receiving your order.

Products being returned must be unused and in a condition suitable for resale. Where products have protective packaging, cellophane wrapping or tamper-resistant seals, these should remain intact.

Once you’ve told us you wish to cancel, you’ll have a further 14 days to return the goods.

Unless the goods are faulty or we have sent you the wrong item, you’ll normally be responsible for the cost of returning them to us.

Refunds

Once your return has been received and checked, we’ll arrange your refund.

For eligible cancelled online orders, we’ll refund the cost of the returned goods together with the cost of our standard delivery service. If you chose a more expensive delivery option, any additional delivery cost is not refundable.

Refunds will normally be made using the same payment method used for the original order.

Wrong, damaged or faulty items

If we’ve sent you the wrong product, or something arrives damaged or faulty, please contact us as soon as possible.

We’ll work with you to put things right and will cover reasonable return postage costs where the mistake is ours or the goods are faulty.

Opened products

For hygiene and safety reasons, we may not be able to accept unwanted haircare or beauty products that have been opened, used, or had their protective seals or wrapping removed.

This does not affect your statutory rights where a product is faulty, damaged or not as described.

Need some help?

If you have any questions about a return or refund, please contact us at:

Email: mailus@zeststreet.co.uk

We’re always happy to help.